Effective Date: June 15, 2020

This policy describes how Patagonia, Inc. and its parent, subsidiary, and affiliate companies (collectively, “Patagonia,” “we,” “our,” or “us”) collect, use, and share information collected through the Patagonia Action Works website located at patagonia.com/actionworks (the “Site”).

How we collect and use information?

Through the Site we collect several types of information. One type of information includes personal information, such as your name, date of birth, postal address including zip code, phone number, or email address. We may collect this information when you provide it to use, such as when you contact one of the grassroots environmental organizations (“Grantees”) included on the Site, contact us with questions, or signup for alerts. We may also collect certain usage information from your browser or device when you visit the Site. This type of information may include IP address, location information, browser type, date and time of your visit, your activity on the Site, or a device identifier from a mobile device.

We may use the information we collect for a variety of purposes, including:

• To customize, provide, and improve the Site;
• For research and analytics purposes;
• To communicate with you about the Site, as well as other environmental issues and environmental activism, alerts and campaigns;
• To protect against fraud and other unlawful activity;
• To facilitate your interactions with the Grantees listed on the Site, including donations to them; and
• For purposes disclosed at the time we collect the information and with your consent.

We will never use your information collected from the Site to market you other Patagonia products.

How do we share information we collect?

We may share the information we collect through the Site for a variety of purposes, which may include:

• • With our service providers that help us provide the Site to you, including payment processors that facilitate donations and entities that help you connect with the Grantees and volunteer with them;
  • To perform analytics about how the Site are used;
  • With the Grantees listed on the Site to help them connect with you and communicate with you;
  • With our subsidiaries and affiliates to customize, provide and improve the Site;
  • Subject to a court order, subpoena, warrant, or other legal process;
  • As part of a sale or merger, including at bankruptcy, of the Site;
  • To protect our rights and the rights of third parties;
  • With the public if you post any information on the public portions of the Site; and
  • With your consent.

Links to third party websites and services.

The Site includes links to various third-party websites and services, such as to the Grantees included on the Site, our payment processor for donations to Grantees, social media, and others. This privacy policy does not apply to those third parties, and we encourage you to review the privacy policies of those sites to learn more about their practices.

Our use of cookies and other similar technology.

We may use “cookies,” “web beacons,” and other similar technologies to collect information in connection with the Site and our advertisements. A “cookie” is a computer file that acts as an identification card for your computer to distinguish your browser from others and enable us to serve you better. For example, we use cookies to learn about how you use the Site, preserve your customization of the Site, and to track the effectiveness of our marketing and advertising campaigns. Similarly, a “web beacon” is a technology that can recognize specific cookies and convey information about that browser. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here. The Site also use Google Analytics to learn about how the Site are used. To learn more about Google Analytics click here, and to opt-out of information collection and use by Google Analytics you can visit here.

Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies then this may disable or interfere with features of the Site or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better experience on the Site.

Your Choices.

• • Interest-Based Advertising
    We may partner with certain third-party advertising networks that collect information from the Site, as well as from other websites and mobile apps across the Internet over time, in order to deliver you with advertising relevant to environmental issues and environmental activism, alerts and campaigns on other websites, mobile apps, and browsers or devices associated with each other. This form of advertising is called interest-based advertising. For more information about interest-based advertising on your desktop and mobile browser, and your ability to opt out of this type of advertising from companies that participate in the Digital Advertising Alliance (“DAA”), you can visit here. To exercise choice on your mobile device, you can use the platform settings provided by your mobile device, such as “Limit Ad Tracking.” To limit the collection of precise location information from your mobile device, you can turn off location services in your device settings. If you exercise choice you will still receive advertising, but that advertising may be less relevant to your interests. Additionally, data may still be collected for purposes other than interest-based advertising, such as reporting and analytics. If you use multiple devices or browsers, or reset your cookies or ad settings, you will need to make your choices again.
  • Emails
    You can opt-out of receiving promotional emails from us at any time by following the instructions provided in emails to unsubscribe, or emailing us at the email address provided below with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt-out of non-promotional emails.
  • Text Messages and Calls
    You can opt-out of receiving text messages or calls to your phone number at any time by (i) for text messages, texting ‘STOP’ in response to any text message you receive from us or contacting us as set out in the “Contact Us” section below and specifying you want to opt-out of text messages; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set out in the “Contact Us” section below and specifying you want to opt-out of calls. Please note that your opt-out is limited to the email address, device, and phone number used and will not affect subsequent subscriptions.

Children.

The Site is not intended for the use of individuals under the age of 18, and we do not knowingly collect information online from individuals under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us.

Safeguarding your PII.

We take reasonable physical, electronic, and administrative measures to help maintain the security of the information we collect. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

Your Privacy Rights.

The California Consumer Privacy Act (“CCPA”) provides California residents certain rights regarding their “personal information” as defined by the CCPA, and if you are a California resident, this section applies to you.

Personal Information We Collect, Disclose for a Business Purpose, and Sell.  The chart below summarizes the categories of personal information we have collected in the past 12 months, how we collect it, why we collect it, how we use it and who we share it with.

Your Rights Regarding Personal Information. You have the following rights with respect to the personal information we collect, subject to certain exceptions and limitations:

• For certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties;
• The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
• The right to request that we delete the personal information we have collected from you or maintain about you.
• The right to opt out of our sale of your personal information.
• The right not to receive discriminatory treatment for the exercise of your privacy rights under the CCPA.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

• By phone at 1-800-638-6464
• Online here

Verification Process and Required Information. We may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled.  We will require you to provide, at a minimum, your email address, full name, billing address (with zip code) and phone number.

Authorized Agent. You may designate an authorized agent to make a CCPA request on your behalf by We may need to request additional information to verify the identity and authenticity of your authorized agent.  Your authorized agent can exercise your rights by using the toll-free phone number or online form described above.

Updates to the privacy policy.

If we modify this Privacy Policy, we will post the revised Privacy Policy online. We will notify you if the policy changes in any material way by sending a notice to the email address you provided us or by placing a prominent notice on the Site. You should check regularly to see if this Privacy Policy has changed.

Contact Us.

If you have any questions about this privacy policy, you can contact us at:

privacyandterms@patagonia.com

Patagonia Customer Service
8550 White Fir Street
Reno, NV 89523

1-800-638-6464